Contact Information

Welcome to Customer Care

At McGraw-Hill Ryerson our Customer Care department is ready to help you with your order, check on any of your queries and, in general, assist you in any way we can. Our goal is to ensure that your dealings with McGraw-Hill Ryerson are pleasant and timely.

Our Customer Care representatives are familiar with all product lines and services. They have the latest technology at their finger-tips in order to respond to your queries and requests quickly and effectively.

If you are searching for Out-of-Print, New Editions and product substation information, please visit the Division specific websites.

To reach us, you have many alternatives. It's as easy as 1, 2, 3

1. Fax us an order or a question at our toll free fax line: 1-800-463-5885

2. Email us to check on a query or send us an order using our secure order form

3. Speak to one of our representatives in-person by dialing our toll free number: 1-800-565-5758

Of course, you can always reach us by mail at:
McGraw-Hill Ryerson
Customer Care
300 Water Street
Whitby, ON
L1N 9B6

For your convenience, our Customer Care representatives are on-call:

Monday to Thursday: 8:30 a.m. to 5:30 p.m. EST
Friday: 8:30 a.m. to 5:00 p.m. EST

At McGraw-Hill Ryerson, we have developed a thorough and sensitive policy to deal with any concerns that might arrive regarding the privacy of our clients. We store your contact information in order to keep you apprised of information on new products and services McGraw-Hill Ryerson develops. However, we guarantee that your email address, telephone and/or fax number will not be sold, exchanged or otherwise disclosed to any outside company or organization. On occasion, we do provide our mailing lists to other companies.

Please review our privacy notice for details regarding our statement of privacy.

If you would like to learn more about McGraw-Hill Ryerson, please see About MHR
If you would like to order a title, please see Place an Order
If you would like to learn more about working at McGraw-Hill Ryerson, please see Careers

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