Equips students for working in the digital, diverse, and global world.
The scope of a comprehensive book but the weight of a brief book.
Public Speaking
The Art of Public Speaking, CDN Edition 2008
'equip readers with tools and strategies to allay their fears while captivating audiences in various contexts, from the classroom to the workplace'
CONNECT
Learn more about CONNECT - a teaching and learning platform developed and supported in Canada for Canadian institutions, their faculty, and students.
Customer Service
Customer Service Skills for Success, Fourth Edition 2009
'covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology'
McGraw-Hill Ryerson is proud to partner with the higher education community to bring you our National Teaching and Learning Conference Series. Please visit our Events page to find a conference, workshop or event near you.
BUSINESS COMMUNICATION: Building Critical Skills
Fourth Canadian Edition with Connect 2010
'helps students analyze the relationship between understanding context and communicating effectively'
THE GREGG REFERENCE MANUAL, Eighth Canadian Edition with Connect 2010
'primary reference for business professionals who are looking for guidance on matters of style, grammar, usage, and formatting'
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